Policies

• Provide modern, comfortable, safe, reliable and customer-tailored public transport and tour – travel services.
• Constantly increase the satisfaction of customers, business partners, social environment representatives and employees in accordance with the business determinations and abilities of the company.
• Manage and reduce the harmful impacts on the environment in all phases of business processes.
• Prevent the harmful impacts on the underground water at the location of the company which is located on a water protection area.
• Provide constant improvement of working conditions and reduce the risks that influence the safety and health at work of the employees and the contractual partners.
• Constant improvement of the system of management, safety and health at work and protection of the environment.

Quality Policy & Objectives

ALBA TRANS Ltd. management is committed to provide the direction and means to implement the Quality Policy through the following objectives:

•    Increase sales turnover by 10% by December 2009.
•    To increase customers’ expectations in regard to on-time delivery up to 10 % by December 2009.
•    Bring down accident rate to zero by December 2009.
•    Reduce the customer complaints from 10% to 5% by December 2009, and zero customers’ complains by December 2009.
•    To conduct 2 training sessions for the employees by December 2009.